Kotae

Kotae is an AI chatbot that sits on your website and answers customer questions automatically. You train it on your existing site content and files, so it responds from your own material rather than generic answers. It is aimed at small businesses and website owners who want automated support without the setup burden of an enterprise platform.

Beyond answering questions, the bot handles custom responses and follow-ups, collects leads from conversations, and escalates to a human when it cannot resolve something. Every conversation is stored in full, and analytics show how the bot is performing. Voice support is a distinguishing feature: the product includes voice-to-text input and real-time voice chat on its top tier.

Pricing has three tiers. Starter costs $19/month ($155 billed annually), Pro is $37/month ($299 annually), and Pro + Voice is $149/month ($1,188 annually). The product is web-based and embeds on websites, with integrations for WordPress and Facebook Messenger plus MCP server connection instructions for connecting external tools. There is no indication of native iOS or Android apps or a browser extension.

Best for

• Small businesses that want a website chatbot without enterprise-level setup
• Site owners who want the bot trained on their existing pages and documents
• Teams capturing leads from visitor conversations
• Businesses that need human handoff when the bot can't answer
• WordPress site owners, since a WordPress integration is available
• Teams that want voice interaction with visitors via the Pro + Voice tier

Frequently asked questions

How much does Kotae cost?

Three tiers: Starter at $19/month ($155 billed annually), Pro at $37/month ($299 annually), and Pro + Voice at $149/month ($1,188 annually).

What can I train the chatbot on?

Your website content and uploaded files, with bulk upload support for adding material at scale.

Does Kotae support voice?

Yes. It offers voice-to-text and real-time voice chat, available on the Pro + Voice tier.

Can a human take over a conversation?

Yes. Escalation to human agents is built in, so the bot can pass a conversation off when it can't resolve an issue.

Is there a mobile app?

The site shows a web product that embeds on websites. There is no visible evidence of native iOS or Android apps or a browser extension.

What integrations are available?

WordPress and Facebook Messenger integrations, plus MCP server connection instructions for linking external tools.

Alternatives

• Kommunicate — if you want AI chatbots and live chat combined in one customer messaging platform.
• Hive Support — if you run WordPress and want a self-hosted help desk with chatbot and knowledge base included.
• VirtualReception.AI — if you prefer an AI receptionist approach to handling customer interactions.
• Fullcourt — if you run an ecommerce store and need a full CX helpdesk, not just a site chatbot.
• Xoal — if your focus is lifecycle messaging and engagement workflows alongside support.