Greetmate

Greetmate is a voice AI platform built for healthcare practices. It acts as a virtual phone receptionist, answering patient calls around the clock, scheduling appointments, and handling front-desk workflows without a no-code builder required to set up. The company positions it as HIPAA-ready, which suggests it is intended for organizations that need to handle protected health information over the phone.

The product covers both inbound and outbound communication. Inbound calls can be answered by AI voices, with call forwarding and transfer available so a human can take over when needed. Outbound calls and follow-ups can run as campaigns, and patients can be reached by SMS and email as well as voice. Calls are recorded and transcribed, and the system can draw on a knowledge base (using retrieval-augmented generation) to answer patient questions from your own content. Each plan includes a local phone number, and an analytics layer reports on call activity and outcomes.

Integration is one of Greetmate's stronger points. The site advertises connections with over 300 apps, with a long list of healthcare-specific systems: Athenahealth, Canvas Medical, DrChrono, Elation, Healthie, ModMed, Tebra (Kareo), IntakeQ/PracticeQ, Zenoti EMR, AdvancedMD, Charm EMR, Practice Better, OpenEMR, Epic Systems, CentralReach, Cliniko, Nextech, CureMD, BestNotes, Ritten, Optimantra, and PtEverywhere. General-purpose tools are covered too, including Google Workspace, Google Drive, Google Sheets, Cal.com, HubSpot, and Keragon. This matters in practice because appointment scheduling and patient records usually need to flow into the practice's existing EHR or practice management system rather than live in a separate inbox.

Best for

• Medical, dental, and wellness practices that want patient calls answered 24/7 without adding front-desk staff
• Clinics using one of the many supported EHRs (Epic, Athenahealth, DrChrono, Tebra, and others) that need scheduling and call data to sync with their records
• Offices with high call volumes that want overflow handling and automatic transfer to human staff
• Practices running outbound recall, reminder, or follow-up campaigns by phone and SMS
• Multi-location organizations, which the Multi plan with custom minutes appears to target
• Teams that want call recordings, transcripts, and analytics for quality review

Frequently asked questions

How much does Greetmate cost?

Greetmate lists three plans: Pro, Growth, and Multi. The Pro plan includes 800 minutes per month, Growth includes 2,000 minutes, and Multi is custom. The captured pricing page does not show the base monthly dollar amounts for each tier, so you will need to check the site directly. All plans carry a $5/month campaign fee, and outbound SMS costs $0.05 per message.

Is Greetmate HIPAA compliant?

The site describes the platform as HIPAA-ready, which is why it targets healthcare organizations. If compliance documentation or a BAA is important to your organization, confirm the details with the vendor before committing.

Can a human take over a call?

Yes. Greetmate supports call forwarding and transfer, so the AI can hand a call off to a person on your team when the conversation calls for it.

Does it integrate with my EHR?

Greetmate advertises 300+ integrations, including Epic, Athenahealth, AdvancedMD, DrChrono, Tebra, Charm EMR, OpenEMR, and many other healthcare systems, plus general tools like Google Sheets, Cal.com, and HubSpot. Check the integration list for your specific platform.

Is there a mobile app?

The visible site content describes a web-based platform and does not mention iOS, Android, or browser extension availability.

Can it answer questions about my practice?

Yes. Greetmate supports knowledge-base answers using RAG, so the AI can respond to patient questions using content you supply rather than only scripted replies.

Alternatives

• VirtualReception.AI — a general-purpose AI receptionist if your business is not healthcare-specific.
• Alohaa — a broader cloud telephony platform if you need flexible phone infrastructure rather than a healthcare-focused receptionist.
• Kommunicate — a chat-first option with bots and live chat if your patient or customer contact happens mostly on your website rather than by phone.