Teloz Cloud Contact Center

Teloz Cloud Contact Center is a US-based cloud contact center and unified communications platform sold as one subscription. It combines cloud phone service, video, business SMS, and messaging channels in a single workspace, so inbound calls and messages from different channels land in one queue instead of separate inboxes. AI call handling and real-time analytics sit on top of the routing layer.

Channel coverage is broad: voice, business SMS, WhatsApp, Facebook Messenger, Instagram, Telegram, Viber, web chat, and email all route into the same system. An AI receptionist can handle inbound calls, and natural-language intent classification feeds the routing engine alongside skill-based routing, queues, and IVR. Supervisors get call recording, voicemail, CNAM, 911 calling, call coaching, sentiment scoring, and analytics dashboards. The platform also handles 10DLC/TCR registration for US business texting.

Pricing starts with a free forever plan and a free trial. Paid tiers are Starter at $7.99 per user per month, Professional at $15.99, and Business at $25.99; Enterprise is custom-priced with a 50-seat minimum. The web app runs in a browser, and iOS and Android mobile apps are included even on the free plan. Integrations cover Salesforce, HubSpot, Zoho, Pipedrive, Zendesk, Freshdesk, and Microsoft Teams, with native CTI for Zendesk and Freshdesk.

Best for

• Small support teams that want phone, SMS, and chat in a single subscription
• Businesses that need WhatsApp, Messenger, Instagram, Telegram, and Viber alongside voice
• Teams on Zendesk or Freshdesk that want native click-to-call CTI
• Companies that want an AI receptionist to answer or triage inbound calls
• US businesses that need CNAM, 911, and 10DLC/TCR texting compliance handled
• Distributed teams that rely on supervisor analytics, call coaching, and sentiment scoring

Frequently asked questions

How much does it cost?

There's a free forever plan and a free trial. Paid tiers run $7.99 (Starter), $15.99 (Professional), and $25.99 (Business) per user per month; Enterprise is custom-priced with a 50-seat minimum.

Which channels can customers use to reach you?

Voice and business SMS, plus WhatsApp, Facebook Messenger, Instagram, Telegram, Viber, web chat, and email — all routed into one workspace.

Does it have mobile apps?

Yes. iOS and Android apps are included, even on the free plan, and the web app runs in a browser. The site doesn't mention a browser extension.

What does the AI receptionist do?

It handles inbound calls, with natural-language intent classification used to answer or route them based on what the caller asks for. The site's pages don't spell out its limits or fallback behavior.

Which tools does it integrate with?

Salesforce, HubSpot, Zoho, Pipedrive, Zendesk, Freshdesk, and Microsoft Teams. Zendesk and Freshdesk get native CTI support.

Do I have to handle 10DLC registration myself?

No separate process is described — the platform includes 10DLC/TCR handling for US business texting.

Alternatives

• Kommunicate — pick it if you want AI chatbots and live chat for website support instead of a phone-first contact center.
• Greetmate — pick it for an AI voice receptionist built specifically for healthcare patient calls.
• Hive Support — pick it if you want a self-hosted help desk, knowledge base, and chatbot inside WordPress.
• Fullcourt — pick it if you run an ecommerce store and want a customer experience platform built for ecommerce teams.