Canny

What is Canny?

Canny is a customer feedback management platform. It collects feature requests and feedback from multiple channels into a single place, attaches revenue data from your CRM to each request, and helps product teams decide what to build next.

The core of the product is a public feedback portal where customers submit feature requests, vote on the ones they want, and comment. Teams can post status updates as they work on requests, publish a customer-facing roadmap, and control who can access the portal.

Key features

• Feedback portal — customers submit and vote on feature requests, with configurable privacy settings
• Roadmap sharing — show what's planned and in progress so customers know what's coming
• Automatic status updates — notify customers when a request moves forward or ships
• Autopilot — reads call transcripts, support tickets, and reviews to extract feature requests and merge duplicates
• Trend analysis — surfaces themes and issues across feedback over time
• Revenue prioritization — ties feedback to CRM data so teams can weigh requests by deal value, not just vote count
• MCP server — query feedback and build custom reports in Claude or ChatGPT

Integrations

Canny connects with communication tools (Slack, Intercom, Zendesk, Microsoft Teams, Discord, Help Scout, Freshdesk), CRMs (Salesforce, HubSpot), call recorders (Gong, Zoom, Google Meet, Fathom, Fireflies, Grain, tl;dv), and project management tools like Jira.

Who it's for

The site positions Canny for revenue-facing teams: product teams making roadmap decisions, sales quantifying feature gaps, customer success spotting churn and expansion risk, and marketing using customer language in launches.

Alternatives

If Canny isn't the right fit, other feedback and product tools include Featurebase, a user feedback tool, and Posthog, which bundles surveys and analytics with product analytics. For planning and building the work itself, teams often pair feedback tools with Linear.

FAQ

Is there a free plan? The homepage doesn't list pricing details. Check canny.io/pricing for current plans.

How does Canny prioritize feedback? It combines votes and comments with revenue data from your CRM, so a request tied to large deals can be weighted differently from one with many votes but little revenue attached.

Does Canny work with AI tools? Yes. Canny offers an MCP server that lets you query your feedback data and build reports inside LLMs like Claude or ChatGPT.

Can customers see the roadmap? Yes. You can publish a customer-facing roadmap showing what's planned and in progress, and control who can access the portal.