Help Scout Reviews & Ratings 2020

Anonymous Neutral

Helpscout is our third help desk software service. While Helpscout resolves some of the issues we had with zendesk and desk.com, all three of them seem to follow the pattern of (1) make a small number of meaningful improvements over the incumbent software, then (2) stop improving thereafter. It's such a stagnant area of business software. Perhaps it's not sexy enough to encourage a sustained effort to innovate and improve.

Christopher Morton 78 • President | BlockScore Recommended

We use Helpscout Beacon. It works great because it records information privately such as location, browser, etc. and open Helpscount cases if we are not available to respond right away.

Christopher Morton 78 • President | BlockScore Recommended

It is simple enough and looks like it came from a person, not a system. They keep developing it and adding features.

Donny Ouyang 3 • CEO | BlackCart Recommended

Highly customizable. Tailored for developers.

Adrian Sanders 16 • ceo, co-founder | Chargehound Recommended

Very clean and intiuitive.

Anonymous Recommended

Dead simple issue tracking. Nice integrations with slack/hipchat/etc. Helpful keyboard shortcuts for speedy response.

Josh Weissburg 48 YC • Founder | Outbound Recommended

Simple with a good UI and email inbox features like traffic cop. Lightweight. No salesforce integration though.

Maxwell Salzberg 28 YC • Founder | Diaspora Recommended

Easy and nice

Tyler Menezes 26 YC • Co-founder | Framebase Recommended

Simple, works well with multiple users, and looks like a normal email to users.

Brad Van Vugt 18 YC • Cofounder | Sendwithus Recommended

Strongly recommend. We went from Freshdesk to Zendesk to Help Scout and love it.

Mike Norman 76 YC • Founder | WeFunder Recommended

Gets the job done, is extendable.