Freshdesk Reviews 2018

An online cloud-based customer service software providing helpdesk support with all smart automations to get things done faster.

7.3

13

77%

Rated Overall Score

Total Ratings Ratings

Recommended Recommend


Reviews 5

Cheap, and it works. Zendesk seem to be slightly better, though, but it's much more expensive.

Good if you don't need a ton of features. Simpler, but hard to compare against the more mature offerings in terms of featuresets / workflows / automation.

Allows us to continue to use email as our primary support vehicle. Plenty of good tools for a small company. Price is good for what you get.