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Founderkit is a place where experienced founders share advice to save each other time and money.
An online cloud-based customer service software providing helpdesk support with all smart automations to get things done faster.
Cheap, and it works. Zendesk seem to be slightly better, though, but it's much more expensive.
Good if you don't need a ton of features. Simpler, but hard to compare against the more mature offerings in terms of featuresets / workflows / automation.
Allows us to continue to use email as our primary support vehicle. Plenty of good tools for a small company. Price is good for what you get.